FAQ Page2018-06-27T18:10:22+00:00
Q: “Do you charge travel fees?”2014-12-12T19:56:49+00:00

A: It depends on the situation. Every event is different but sometimes it will be necessary to compensate the team for the additional time spent in travel and/or overnight accommodations. This is applicable to the the wedding day as well as other sessions before or after to the wedding day such as an engagement session, bridal session, day after session and trash-the-dress session. Ultimately these details will be discussed during your free consultation.

Q: “If we change our wedding to a different date, will we be able to use our deposit towards a future date?”2014-12-12T20:03:02+00:00

A: Yes. However, there may be rate changes that will be applied to your new date. Also if on your new date we are already booked for another event, then we can make accommodations with a partner studio to cover your event.

Q: “If we cancel the wedding, will we receive our deposit back?”2018-06-27T18:10:23+00:00

A: We understand that sometimes plans change. Unfortunately deposits are non-refundable. Once we’ve secured your date we do not accept new clients for the same date.

Q: “Is there an additional fee if we pay via credit card?”2014-12-12T20:15:33+00:00

A: No there is not. Like Dave Ramsey always says “Cash is King” but if you would like to pay by check or credit card, there will not be additional charges.

Q: “What if we exceed our contracted time for our engagement shoot and/or wedding day coverage?”2018-06-27T18:10:23+00:00

A: Standard rates apply for overtime. Overtime is billed at the rate of $200 per each hour over the contracted time. More time means more images which means more time spent on the post-processing.

Q: “How do I reserve you for my date?”2014-12-12T20:29:27+00:00

A: Your date is reserved once we receive your signed contract and $400 deposit for photography services. If you are interested in our cinematic film services, the deposit for this is an additional $400.

Q: “Do you travel to meet clients?”2014-12-12T20:38:18+00:00

A: We typically do all our presentations and consultation at our studio. If you are from out of town then we could do the consultation over facetime or skype. To schedule a meeting with us call our studio at (956) 400-4483 or (956) 735-1413.

Q: “What if I lose my images DVD?”2018-06-27T18:10:23+00:00

A: There is a $50 replacement charge for images DVDs. We strongly suggest you make at least one copy of the DVD when you receive it from us.

Q: “Do you guys provide framing services as well?”2018-06-27T18:10:24+00:00

A: We do not provide framing services, however we can provide you with recommendations on where to purchase and frame your images.

Q: “Can I add more pages and images to my album?”2018-06-27T18:10:24+00:00

A:Yes. Each additional page can be added for additional cost of $50. This also includes the design time/revisions and image retouching.

Q: “How long does it take to get my signnature book?”2015-04-17T15:57:29+00:00

The signature book takes around 1-2 weeks to print after the order is submitted. As with the album, the time it takes to get the order ready for print depends on how quickly you respond to our instructions and how many changesyou request.
Similar to the post production process, if you require rush-processing, a fee of $100.00 will be charged. Additional fees for rush shipping may also apply.

Q: “When and where can we view our engagement/wedding photographs”2018-06-27T18:10:24+00:00

Your engagement session images will be completed within 1 week after the date of the shoot and ready to review at our studio theater room.

The wedding images will usually take about 2-3 weeks because there are much more images to process.

If you require the images to be completed sooner, a rush-process fee of $100.00 will be charged, unless other terms were discussed.

Q: “How many images do you typically deliver from the engagement session? From a wedding?”2018-06-27T18:10:24+00:00

We typically deliver anywhere from 50-100 images per 2 hour engagement shoot and for weddings we average around 75 images per each hour. An 8 Hr Wedding Day Coverage will typically yield around 500-700

Q: “Can we schedule our engagement session for the weekend?”2014-12-12T21:04:31+00:00

A: Because most weddings occur on weekends, we do not shoot engagement sessions on weekends. If you can only do your engagement session on weekends, we can tentatively schedule your engagement session on a Saturday or Sunday, however, if a wedding is scheduled for that same day later on, we will have to reschedule your engagement session. There will also be an additional charge ($150) for weekend engagement sessions because the few weekends we have free, we spend with our families. A plus to shooting during the week is that locations are generally less crowded.

Q: “When should we do our engagement session?”2018-06-27T18:10:24+00:00

A: We encourage you to do your engagement and bridal session as soon as possible. The latest we suggest is at least six weeks prior to the wedding date due to the time necessary to post-process the images.

Q: “What happens if we go over the contracted amount of time?”2014-11-19T18:19:14+00:00

A: We understand that not everything goes as planned during a wedding. We never pack up before the contracted time; and moreover we’re not leaving on the dot when the contracted time is up. Instead, we will ask you at the end of your contracted time whether or not you would like to extend. If you would like us to stay, we will charge the rates specified in your contract rounded to the closest 15 minute increment.

Q: “I have a lot of downtime in between events on my wedding day. Will I be charged for that downtime?”2018-06-27T18:10:24+00:00

A: For a variety of reasons, we have to charge for the time in between events. The fact is, we’re never truly resting during the day, whether we’re backing up images, setting up for the second venue, traveling to the second location, taking venue shots, or making up for lost photo time because of wedding day delays. In many cases, we use that “”downtime”” to take you and your significant other out for a photo session or more family portraits.

Q: “How many hours do you suggest we set aside for wedding day photo’s?”2018-06-27T18:10:24+00:00

A: The amount of time we suggest you set aside for photos depends on the time of day.
Preparation Shots – Duration: 1.5 hours
Ideally we would have 45 minutes for the girls and 45 minutes with the guys.
Couples session – Duration: 1 hour to 1.5 hours
We highly suggest doing this before the ceremony in conjunction with a “first look.” That way you can enjoy the rest of your day without having to worry about taking too much time out for photo’s. Also this is when the makeup and hair are fresh. We’ll set up a first look moment so it’ll still be a surprise when you see each other. Be sure to give us at least a full hour so we can capture the amazing shots you see in our portfolio.
Family Formals – Duration: 1 hour
Have a list of pictures that you want with your family/friends right after the ceremony. Typically this is done at the altar but we can do it any location you’d like. Also, have one person from each side of the family that is really organized (and loud) to move people in and out of photo’s.
Bridal Party (Optional) – Duration: 0.5 hour to 1 hour
This is where we take the bridal party out for some fun shots. This is also nice to handle before the ceremony so that you can rest and enjoy your day afterwards.

Q: “Does your studio do headshots, individual portraits, family portraits, commercial photography, or other types of photography?”2014-11-19T18:15:33+00:00

A: Yes, We do have experience in most other fields of photography, we offer product, senior, maternity and many other forms of photography & graphic design related services. Call us for more details.

Q: “Does your studio provide videography services?”2018-06-27T18:10:24+00:00

A: Yes. To see examples of our videography services, Click Here

Q: “Do you deliver every image you shoot?”2018-06-27T18:10:25+00:00

A: No we do not. We eliminate duplicate images, test shots, missed focused shots, shots with bad expressions and other images that may dilute the overall product delivery. For example, because we shoot with low apertures, sometimes we take a few extra shots to make sure we have the perfect focus. We don’t expect you to have the expertise or the time to zoom into each image to select the one with the sharpest focus, so we spend hours doing that on our end. In another example, candid laughs and emotional tears are some of the best images from the day. Unfortunately, they can also yield some unflattering facial expressions. We might snap a few extras of any of these moments to make sure we have a great shot with the ideal expression for the moment. With our expertise if processing millions of images each year, we may eliminate ones that we feel are duplicates and only deliver the best one.

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